FAQs

How long does shipping take?

We offer fast shipping within the United States! Most orders are delivered within 3-5 days, and in rare cases, up to 7 days due to federal holidays or carrier delays.

✅ We are a proud USPS partner, ensuring reliable and efficient deliveries nationwide!

Do you ship internationally?

At this time, we only ship within the United States. We are working on expanding our reach in the future!

How do I track my order?

Once your order ships, you’ll receive a tracking number via email within 24-48 hours. You can use this tracking number to monitor your shipment’s progress through the USPS tracking system.

What payment methods do you accept?

We accept all major credit cards, debit cards, and secure payment options like PayPal for a smooth and secure checkout experience.

Can I cancel or modify my order after placing it?

We process orders quickly to ensure fast delivery. If you need to modify or cancel your order, please contact us within 24 hours of placing it. After this window, we may not be able to make changes.

Are your products gluten-free and made in the USA?

Yes! Our products are gluten-free, non-GMO, and made in the USA in an FDA-regulated, GMP-certified facility to ensure the highest quality.



If you don't have a tracking number after 3 business days, please email us at

support@essentree.co so we can make it right.


What is the policy in the event I am not satisfied with a product?
We offer a 100% money back guarantee if your product is defective or damaged. You will have 60 days after contacting us to send your item back to us for a full refund. You are responsible for purchasing your own label to mail the package back to us. Once we have received your product, we will refund the full amount of your original purchase. Kindly include your name and order number on your returned parcel to ensure your refund is processed correctly and promptly.

Can I cancel my order?
Yes. You are eligible for free cancellation on any order you place as long as you do so before the item(s) shipped. If the item is already shipped, please refer to the aforementioned steps to receive a full refund.

Help! I have entered an incorrect address and the order is already placed.
No problem! If you have entered an incorrect address, simply reply to your order confirmation email with the correct mailing address. Kindly notify us at

support@essentree.co if the original address entered is incorrect so we can promptly update it without any order delays. No refund will be given after 24 hours of an incorrect address submission if we haven’t been notified.


I have a question that wasn't answered, how can I contact you?
No sweat! We are here to assist you in any way we can. Please send us an email to support@essentree.co and we will be happy to help. We are currently experiencing a large volume of emails and request you include your name, order number, and additional questions/concerns, in the subject line for prompt replies.